Returns & Exchanges
At GAOMON, we want you to be completely satisfied with your digital art tools, which is why we offer a 30-day return window for products in their original condition. If your tablet or display doesn't meet your creative needs, our streamlined process ensures a quick and efficient resolution.
Initiate Your Request
Contact our customer support team at [email protected] with your order number and a brief explanation for the return.
Receive Authorization
Once approved, you will receive a Return Merchandise Authorization (RMA) number and the specific shipping address for our nearest service center.
Pack Your Gear
Securely pack the device in its original packaging, including all pens, cables, and accessories to ensure a full refund.
Final Inspection & Refund
After our technicians inspect the returned unit, your refund will be processed back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing